New Horizons operates an emergency shelter located at 199 Manchester Street.

Our shelter is available to homeless individuals 18-years-old and older. Shelter residents are required to sign in daily between 5:45 p.m. and 6:30 p.m, and the shelter can accommodate 63 men and 13 women in dormitory-style sleeping areas.

Dinner is served from 3:00 p.m – 3:30 p.m. for seniors and again from 4:30 p.m. – 5:30 p.m. Monday – Friday for others, including adults and families who do not reside at the shelter. Breakfast is available for shelter residents. There are also shower and laundry facilities on-site as well as case management and health related services.

How We Help Those Struggling With Alcohol & Substances

Although alcohol or illegal substances may not be used on, or brought onto New Horizons property, adults with active addictions are admitted. While not a treatment facility, we recognize that many of the chronically homeless who use our shelter are addicted to alcohol or other substances, and we work with them to seek treatment when they are ready.

Kurt's Story

For more than 30 years, Kurt has lived outdoors.

He came to New Horizons shelter for a few nights in December of 2012 but decided he didn’t want to be around people. New Horizons staff continued to reach out to him at his various campsites when we could find them. We let him know our door would be open to him even for laundry, food or a shower during daytime hours away from other people. Some who came into contact with him or viewed him from a distance thought him a hopeless cause– forever stuck in this life.

For a few weeks, along with a partnering financial sponsor, we were able to get him into a rooming house in the coldest part of 2014 which made him easier to find and enabled us to help him complete needed paperwork towards an income. But he could not remain indoors and soon moved back outdoors. The following year he suffered frostbite.

Finally, in 2016 he was accepted into public housing but it’s still a struggle for him to remain in place. We continue encouraging him, because hope is what we run on at New Horizons. New Horizons staff will always reach out to the dozens of “Kurts” we know in the Manchester area.