New Horizons operates an emergency shelter located at 199 Manchester Street.


Due to the situation with COVID-19, the Families in Transition-New Horizons shelter has made temporary changes to services for the safety and well-being of our participants. Please follow our Facebook page for the most up-to-date information. 

New Horizons operates an emergency shelter located at 199 Manchester Street. Our shelter is available to homeless individuals 18-years-old and older. Shelter participant bed check-in is from 6:00 p.m. – 7:00 pm. The shelter can accommodate 116 participants in dormitory-style sleeping areas. We currently have an additional 22 mattresses on the dining room floor to accommodate overflow. We continue to assess our capability of maintaining the mattresses in overflow.

Dinner is from 4:20 p.m. – 5:30 p.m., Monday – Friday for participants who reside at the shelter, as well as adults and families who do not stay at the shelter. We stop serving at 5:20 p.m. Breakfast is available for overnight shelter participants from 6:30 a.m. – 7:30 a.m. There are also shower and laundry facilities on-site as well as case management and health-related services.

Our Day Resource Program is open from 8:00 a.m. – 4:00 p.m. Eligibility requirements for the Day Resource Program entail scheduling and meeting with a case manager for one hour per week. The program also includes lunch and laundry services.

Case Management Supports include:

  • Housing
  • Employment supports
  • Assistance with applying for State & Federal benefits
  • Clothing & personal supplies, if needed
  • Referrals to other community resources
How We Help Those Struggling With Alcohol & Substances

Although alcohol or illegal substances may not be used on, or brought onto New Horizons property, adults with active addictions are admitted. While not a treatment facility, we recognize that many of the chronically homeless who use our shelter are addicted to alcohol or other substances, and we work with them to seek treatment when they are ready.

Kurt's Story

For more than 30 years, Kurt has lived outdoors.

He came to New Horizons shelter for a few nights in December of 2012 but decided he didn’t want to be around people. New Horizons staff continued to reach out to him at his various campsites when we could find them. We let him know our door would be open to him even for laundry, food or a shower during daytime hours away from other people. Some who came into contact with him or viewed him from a distance thought him a hopeless cause– forever stuck in this life. For a few weeks, along with a partnering financial sponsor, we were able to get him into a rooming house in the coldest part of 2014 which made him easier to find and enabled us to help him complete needed paperwork towards an income. But he could not remain indoors and soon moved back outdoors. The following year he suffered frostbite. Finally, in 2016 he was accepted into public housing but it’s still a struggle for him to remain in place. We continue encouraging him, because hope is what we run on at New Horizons. New Horizons staff will always reach out to the dozens of “Kurts” we know in the Manchester area.